Manager, Mid Market (CST) - Denver, Chicago, Phoenix


Denver, CO, USA Remote

Account Manager

Sales Software

Mar 1

Job Description

We are looking for a highly experienced and motivated Sales Manager to lead one of our Mid Market Sales teams to success in our Central Region! We are looking for this individual to report to the Regional Vice President and lead a team of highly driven, successful sales professionals who are equally passionate about acquiring new logos and growing the revenue from their installed base. Strong candidates have proven leadership experience, as well as deep knowledge of driving sales cycles and prospecting, particularly in a closing role. You will play a key role in ensuring the achievement of our significant revenue growth targets in an incredibly fast-paced and multifaceted market. You will need the energy, business insight, sales expertise, and people leadership skills to build and encourage consistent over-achievement against growth targets! Does this sound like you?


  • Provide strong sales leadership, vision, and direction for your team and the broader Zendesk sales organization
  • Continue to hire, grow, lead, mentor and empower a successful Commercial sales team
  • Be accountable for the attainment of new customer acquisition and financial performance targets
  • Track and analyze sales activities to understand and capitalize on buying trends and patterns in your target region
  • Maintain a high level of knowledge of Zendesk solutions while staying current in understanding the competitive landscape and industry trends
  • Roll up your sleeves and do what is necessary for the customer and your team

Required skills

  • Demonstrable experience managing high-performance teams with a minimum of 7 years sales experience, with 3 of those years in a Sales Management capacity
  • Consistent record of success, driving revenue growth against quota
  • Knowledge and understanding of the Commercial SaaS market
  • Strong experience and understanding in a variety of sales methodologies and standard processes
  • Ability to provide accurate forecasting of pipeline development and management
  • Analytical and metrics driven throughout all stages of the sales cycle
  • Build relationships internally and externally at the C-suite
  • Currently and successfully managing sales reps in a B2B software environment
  • BA/BS degree required
  • Proficiency in key Sales tools using such as, Outreach, Clari, and Gong



The US annualized OTE (On Target Earnings) range for this position is $196,000.00-$294,000.00 with a pay mix of 60/40 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

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