Manager, SMB Account Management (Food & Beverage Vertical)


Saint Louis, MI, USA Remote

Account Manager

Commerce Software

Feb 28

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Account Management team works with the largest Square merchants to grow their business using Square’s powerful ecosystem of products. This team of account managers partners with product and marketing teams to understand the needs of our merchants and map those needs to Square solutions. 

We are looking for a Manager for our Core Accounts (SMB) Account Management team with experience in building and motivating revenue generating teams. You will be responsible for driving high performance and leading your team’s success for our sellers and for Square. You will help to develop processes, tools, systems, and metrics to grow the team today and influence program design for the future. You will also manage targeted enablement, ongoing coaching and account manager training. 

In addition, you will:

  • Directly manage a team of 8-10 account managers focused within the Food & Beverage vertical
  • Create a high performing account management team via hiring, training, and coaching
  • Develop creative ways to motivate your team to exceed individual and team targets (revenue outputs, inputs, customer satisfaction)
  • Partner with AMs to help grow the business of our sellers and provide remarkable service
  • Work cross-functionally to identify the biggest opportunities for improvement and drive execution towards business results
  • Engage with product teams to be the customer voice to promote both product attach and product improvements
  • Work with the SMB leadership and SMB Program Manager to set individual AM goals, team OKRs, and refine processes and engagement model to improve results
  • Manage performance reviews, promotions and career development conversations with your team 
  • When applicable, travel may be required 1-2x quarterly.


You have:

  • 5+ years of experience in a Sales or Account Management role
  • 1+ years of people management experience and / or significant knowledge & professional work experience within the food & beverage industry
  • Experience in a fast paced technology company, start-up experience a plus
  • Excellent interpersonal, leadership, organizational, and communication skills (verbal and written)
  • A proactive and positive personality: we’re looking for someone determined and able to drive success
  • The ability to effectively influence and communicate cross-functionally
  • Passion for developing people 
  • Strong ability to make data driven decisions 
  • Related Bachelor’s degree
  • Fluency in Spanish a plus

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $149,100 - USD $182,200

Zone B: USD $138,600 - USD $169,400

Zone C: USD $131,200 - USD $160,300

Zone D: USD $126,700 - USD $154,900

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

  • Healthcare coverage
  • Retirement Plans including company match 
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
  • Paid parental and caregiving leave
  • Paid time off
  • Learning and Development resources
  • Paid Life insurance, AD&D. and disability benefits 
  • Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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