Sr. Account Manager

Smart people. Great clients. A culture that fosters innovation, teamwork and professional enrichment. These are just a few reasons why so many individuals have built long and lucrative careers with IDeaS. That next individual could be you.

Since 1989, IDeaS has been helping the world’s hospitality businesses maximize their revenue performance. IDeaS Revenue Solutions - a SAS Company, offers industry-leading pricing and revenue management Software, Services, and Consulting to the hospitality and travel industries. We've been called on by industries as far-ranging as parking, airlines, transportation and event ticketing.

Headquartered in Bloomington, MN with our Global Technology center located in Pune, India, IDeaS maintains sales, support and distribution offices in North & South America, the United Kingdom, Europe, Middle East, Africa, Australia and Asia. No matter what we're working on, our goal is to make revenue management so user-friendly, insightful, and profitable that revenue management professionals wouldn't think of going back to the old way of doing things.

Job Summary

The Account Manager will manage the commercial relationships of a set of existing large accounts within the geographical territory. Responsible for managing accounts as well as contributing to regional sales results. Primary metrics are annuity revenue retention and sales to managed accounts. IDeaS business is providing software-as-a-service pricing and revenue management offerings as well as advisory consulting services. They will work to grow and retain customers within the assigned territory.

For this role, you will have the opportunity to…

• Build and nurture established relationships for assigned accounts via on-site meeting, regular touch points via phone and email, and by attending industry or company events.
• Speak confidently about IDeaS products, services and consulting services, and actively listen to client needs and requirements.
• Identify mutual business opportunities to plan, develop and implement a growth strategy to deliver exceptional service and meet and exceed territory sales targets by driving revenue growth across all IDeaS offerings.
• Leverage IDeaS go-to-market strategies and resources to execute local tactics to create and win opportunities for IDeaS products and solutions.
• Provide pro-active client service and efficiently engage additional company resources to meet client expectations.
• Work with the latest tools to track activities, contacts, accounts, leads and opportunities, and make account planning and social media activities easy (Salesforce.com, LinkedIn Premium etc.).
• Provide monthly reports and updates to IDeaS sales leadership to share strategies, tactics and successes.
• Professionally represent IDeaS in the marketplace.
• Act as an ambassador for assigned accounts to clearly communicate to IDeaS Leadership regarding client needs.
• Engage with customers to act as reference clients and participate in IDeaS case studies to share their client success stories.
• Manage expectations to ensure our products and services match our clients’ needs.
• Stay up-to-date on new trends within the hospitality industry, new IDeaS products and services, and understand the competitive landscape and key players in the market.
• Performs other duties, as assigned.

Do you qualify? You must have…

• Bachelor’s degree in Business, Hospitality or another related field.
• 5+ years professional experience in hospitality.
• 3+ years of progressive experience within revenue management, account management, business development/sales professional specifically within consultative sales involving enterprise software.
• Excellent communication and people skills with a strong ability to communicate across a range of diverse cultures and corporate levels.
• Ability to understand the hospitality industry and hotel infrastructure, the technology within hotels, and interfaces with/ to IDeaS.
• Experienced and confident in communicating with Executive Management (C-Level) teams.
• Organizational skills and the ability to multi-task in a fast-paced environment by working both independently and as part of a team meeting dead-lines and expectations.
• Ability to establish and build relationships with existing customers at various levels, particularly senior management and C-level to instill confidence and trust.
• Excellent listening skills to provide the right short and long-term IDeaS products and services, that support the clients goal and visions and are aligned with clients’ objectives.
• Great presenting and negotiating skills to communicate the value of our products and services and negotiate profitable contracts.
• Manage and lead positive meetings to ensure all important matters are discussed effectively and efficiently and outcomes are clearly captured.
• The desire to act as the face of IDeaS and the ability to orchestrate the relationship between various IDeaS Teams and clients to ensure both clients and IDeaS interests are protected.
• Strong business acumen, combined with the ability to translate complex business problems into workable solutions. This includes knowledge about how businesses work, business trends and the implications to their business, strong competitive knowledge, and how strategies and tactics work in the marketplace.

Preferences for this role include… 

• Good understanding of Revenue management (yielding), Sales, Pricing and Distribution.
• HSMAI CRME Certification (Advantage).
• Previous experience working with an automated Revenue Management Solution

Other:

• Ability to travel up to 50%

We Support Who You Are….

As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you’re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.  

At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.  

Additional Information:

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Equal Employment Opportunity is the Law. Also view the supplement EEO is the Law, and the notice Pay Transparency

Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.

The level of this position will be determined based on the applicant's education, skills and experience.

Resumes may be considered in the order they are received.

IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

#LI-Hybrid