Senior Account Manager - East Coast


New York, NY, USA Remote

Account Manager

IT Management Software

Feb 26

What We Do: AI Service Management (AISM):

There are many examples of disruption in the consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? Aisera helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AISM solution for IT, HR, Customer Service, Facilities, and IT/Cloud Operations. With Aisera, organizations can provide a personalized and proactive experience for users by automating the resolution of tasks and actions.

The Team:

Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

What you'll do:

  • Identify opportunities, close additional revenue, including upselling, and cross-selling of related products and retain revenue within a book of business
  • Develop and execute Account Plan for each named account and present during quarterly review sessions
  • Own the relationships and strategy to increase the collaboration, engagement, and revenue from our largest strategic accounts.
  • Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Being the trusted partner for the customer on use-case and product functionality
  • Quarterbacking experiences by various cross-functional teams at Aisera, on behalf of the customer
  • Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
  • Meet and exceed all quarterly and annual sales quotas and maintain account and opportunity forecasting within our internal forecasting system (SFDC)
  • Collaborate with peers and management around ways to continually improve the sales organization
  • Delivering and communicating ROI for our clients, throughout the customer lifecycle
  • Build and maintain strong relationships with key decision makers. Client retention is a major measurement of success
  • Demonstrate our innovative AI Service Management solution and align value to customers pain points

What You’ll Need:

  • 5-10 years of experience in Enterprise Account Management preferably in SaaS
  • Experience with Salesforce required; Catalyst, Gainsight or other Customer Success software a plus
  • Proven success in closing deal sizes of $150k or more and a consistent track record of hitting quarterly and yearly goals
  • Competitive team player who wants to be the MVP and help the entire team succeed
  • An avid learner of technology who can learn the basics quickly and apply them to business situations
  • Proven ability to build positive relationships and influence. Strong communications and interpersonal skills; ability to be personable yet persistent.
  • Willing to travel up to 20% of the time

Aisera Benefits

  • Medical, dental, and vision benefits
  • Holidays and flexible PTO
  • Paid family leave
  • 401(k) plan
  • Stock Options
  • Employment Assistance Program

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Delivering Exceptional AI Service Experience for IT, Customer Service, HR, Facilities, Sales, and Operations.