Account Manager (Softlines)

Intertek Alchemy

Menlo Park, CA, USA

Account Manager

Governance, Risk & Compliance Software

Feb 22

Job Description

Account Manager (Softlines)

What are we looking for?

Intertek is actively seeking an Account Manager to join our Softline team, preferably based in West Coast of US. The ideal Account Manager candidate will be outgoing, goal oriented, and thrive in a fast-paced environment.

The Account Manager will work with clients to provide support and communication between Intertek and the client representatives while ensuring that Intertek sites are supporting all testing, inspection, and auditing needs as required.


How you’ll make an impact at Intertek:

  • Technical and Industry knowledge of Softlines (Textiles and Footwear)
  • Responsible for effective communication and follow through between Client and Intertek.
  • Monitor and work with Intertek offices worldwide to ensure that all client testing, inspection and auditing needs and procedures are met.
  • Ensure laboratories are performing testing in accordance with client's specified test methods and test protocols, including turn time requirements and reporting procedures.
  • Continually monitor lab turn times and monitor test volume on client programs. 
  • Coordinate, track and deliver on time testing 
  • Responsible for the development and maintenance of protocol/manuals as they relate to Intertek. Provide training to Intertek offices on new system implementation and data entry procedures.
  • Educate retailer internal teams on applicable regulatory updates, recalls and trends
  • Navigate Intertek different data solutions and to provide information on-demand to retailer business units, as appropriate
  • Consolidate data, documents and streamline process for meeting information requests
  • Organize global data and efforts to provide an Intertek as One delivery of goods and services to client

What it takes to be successful in this role:

  • Degree in Science (preferably Textile or Apparel) 
  • Experience and knowledge of working with any third-party labs or retail/fashion brands in USA
  • Knowledge on US/Canada Regulatory Requirements for Softlines (especially Apparel)

Why work at Intertek?

Intertek is a world leader in the $250 billion Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, and more sustainable place for all. Learn more about Our History and What We Do.

Intertek is committed to a safe work environment for our employees and clients. Learn more about our COVID-19 Policy.


What we have to offer:

When Working with Intertek, you can expect salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more.

Intertek is a drug-free workplace. As a condition of employment, all hires are required to pass a pre-employment drug test.

Intertek believes that Our People are our strongest tool for success. We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.

For individuals with disabilities who would like to request an accommodation, or who need assistance applying, please email or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.


About Us

Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life. 

About the Team

Intertek's Softlines business provides Assurance, Testing, Inspection and Certification services to retailers, brands, and manufacturers of textiles, apparel, fashion accessories, footwear, and home textiles products. Intertek performs safety, quality, and regulatory testing on textiles from fabric samples to finished products, such as children's and adult apparel and footwear, personal protective equipment (PPE) apparel, and home furnishings. We help ensure our customers meet consumer demand for high quality, minimize reputational risk, reduce environmental impacts, and protect the interests of retailers, brands, textile manufacturers, and consumer safety.

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Intertek Alchemy

We provide industry-leading training content and innovative learning technologies to engage your frontline workforce.