Acqueon is the leading Conversational Engagement platform enabling proactive revenue generation and proactive service for enterprises. The platform is comprised of an advanced outbound Campaign Manager and Acqueon AiQ, built-in Real-time Agent Guidance, Coaching & Live QM. Acqueon Engagement Cloud integrates with all leading Contact Center solutions, as well as Salesforce, Epic EHR & many other widely used systems of record.
Using the platform’s omnichannel campaign orchestration and analytics, customer-obsessed enterprises are empowered to make the transformative shift from reactive to proactive customer, patient & citizen engagement. Acqueon helps organizations maximize the full potential of every customer or patient conversation through next-best-action intelligence and contextual data that can be used by the entire business to make smarter, more informed & data-driven decisions.
More than 110,000 agents use Acqueon Engagement Cloud to execute over five billion voice & digital interactions annually, powering proactive Sales, Service & Collections strategies for hundreds of the world's largest organizations including Goldman Sachs, US Bank, Centene Corporation, Cigna, Toyota Financial Services, Coca-Cola, Dish Network, Elevance (formerly Anthem), Costco & multiple high profile government agencies.